Privacy Policy

Effective Date: May 12th, 2026

At Emily West Coaching , we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit Emily West Coaching or engage with our coaching services.

Information We Collect

We may collect and process the following information:

  • Your name

  • Email address

  • Phone number

  • Information submitted through contact forms or booking enquiries

  • Information shared during coaching sessions or discovery calls

  • Payment and billing information (processed securely by third-party providers)

  • Website usage data including IP address, browser type, and pages visited

How We Use Your Information

We use your information to:

  • Respond to enquiries and coaching requests

  • Schedule and manage coaching sessions

  • Deliver coaching services

  • Send relevant updates or newsletters where you have opted in

  • Improve our website and services

  • Maintain website security and functionality

  • Comply with legal and regulatory obligations

Confidentiality

All coaching conversations are treated confidentially and respectfully.

Information shared during sessions will not be disclosed to third parties unless:

  • you provide consent,

  • disclosure is required by law, or

  • there is a serious concern regarding safety or harm.

Please note that coaching is not therapy, counselling, or medical treatment.

Website Hosting and Third-Party Services

Our website may be hosted by Squarespace or similar website providers that may collect certain technical information automatically.

We may also use trusted third-party providers for:

  • payment processing,

  • appointment scheduling,

  • email newsletters,

  • analytics,

  • website hosting and maintenance.

These providers only access personal information where necessary to perform services on our behalf.

Cookies and Analytics

This website uses cookies and similar technologies to improve user experience, analyse traffic, and support website functionality.

You can manage or disable cookies through your browser settings.

Please see our Cookies Policy below for further details.

Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal data based on:

  • your consent,

  • performance of a contract,

  • legitimate business interests, and/or

  • legal obligations.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights

Under UK GDPR, you may have the right to:

  • request access to your personal data,

  • request correction of inaccurate information,

  • request deletion of your data,

  • withdraw consent for marketing communications,

  • object to certain processing activities,

  • lodge a complaint with the UK Information Commissioner’s Office (ICO).

Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure. However, no online transmission can be guaranteed completely secure.

Third-Party Links

This website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Emily West Coaching
Email: emilywestcoaching@outlook.com
Website: Emily West Coaching